Lowering Customer Billing
Hi! I have a question about customer billing. I've lowered my monthly subscription rate as a promo between now and the end of the year. I'm hoping this can be an incentive for new memberships and a "thank you" to existing subscribers. However, I've noticed that my rebills are all being charged the rate that they initially signed up to my site with. Is there a way to make sure that my existing subscribers also get this new rate amount as well as the new sign ups?
Comments
Hey @Krystal! Actually, once a member signs up on some terms, for example, $25/month, those terms will stick till they cancel. It isn't possible to change billing plans as they go since it's one of the billing requirements that a membership, like a contract, sticks to its terms thought the lifetime of this contract. Of course, this is mainly made to ensure against fraud (i.e. monthly rate suddenly changing for the member to $100), but at the same time it works against changing it to a lower price as well. The only way your subscribers might get the new rate is if they cancel and re-join at a different payment option (keep in mind that you won't be able to change that later as well - they'll be paying the dicounted rate until you cancel or you for some reason decide to terminate their membership).
@Krystal ;Could you offer your existing members something extra to compensate?
I'll figure something out for it as a different extra. Good to know going forward how it works. Thank you for the response!
Krystal Orchid sorry if that was unclear at first. Billing, especially recurring credit card billing, is very strict with sticking to the terms on which the user signed up.
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