Can We Request a Member Be Refunded and Blocked (IP) From Site

I'm wondering how much our sites are really our sites. Can I have a member blocked and removed? Why is this not a feature in the dashboard? I should be able to ban a member and their IP address on the whim. In my mind, the only thing on MC end should be to automatically refund them.


  • Hello @Beast !

    Unfortunately, we not allowed to share users' IP addresses as this information is private. That is why you need to contact us so that we could block users from our side. However, you can block users by Country, City and even IP address ( in case you happen to know it) in your site settings ( 

    Have a good day!

  • Awesome, thank you Rebecca, after a year I've narrowed down a prolific pirater.
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